Apple tv 2nd generation - problem

Most problems with Apple TV can be solved quickly by following the advice in this chapter. For additional tips and troubleshooting information.

Troubleshooting

If you have a problem with Apple TV, there’s usually a quick and simple solution.First, make sure:
  • The cables between Apple TV and your TV are pushed in all the way.
  • The power cords for Apple TV and your TV are securely connected to a working power source.
  • Your TV is turned on and set to the correct input.
  • Apple TV is connected to your network. Go to the Settings menu on Apple TV, select Network, and see if Apple TV has an IP address.
  • Your network and Internet connections are on and working properly.
If you still have trouble, try resetting your equipment by disconnecting Apple TV, your TV, your wireless networking equipment or base station, and your router from the power outlet. Wait 30 seconds, and then reconnect everything.

If the remote isn’t working
  • Point the remote directly at Apple TV.
  • If you paired Apple TV with an Apple Remote, make sure you’re using the paired remote
If the Apple TV status light flashes once when you press buttons on the paired remote, the problem isn’t with the remote.
  • If you’re using an unpaired remote, the Apple TV status light flashes three times.
  • If you paired Apple TV with an Apple Remote and you can’t find the paired remote, set Apple TV to work with any Apple Remote by holding down Menu and Left for 6 seconds on another remote.
  • Make sure the front of Apple TV isn’t blocked.
  • If Apple TV displays a picture of a remote and a warning symbol (·), you need to replace the battery in the remote.
If Apple TV can’t access the network
  • Check the IP address Apple TV is using. If it starts with 169.x.x.x, the router or base station may not be configured properly. Check to see if DHCP access is available, or configure Apple TV with a manual IP address.
  • Check for any obstructions, and adjust the location of the base station or Apple TV.
  • If security is enabled on the network, temporarily disable it on the base station and try connecting again.
  • Apple TV cannot connect to a wireless network that contains high (extended)
ASCII or double-byte (Unicode) characters (such as Japanese, Korean, or Chinese) in the name or password.
  • If your network has security enabled, make sure you enter the correct password
If your TV screen appears fuzzy or black
  • Make sure you’re using the correct HDMI cable and that it’s connected firmly to Apple TV and to your TV.
  • Make sure the input setting on your TV matches the input port the HDMI cable is connected to. For information, see the documentation that came with your TV.  
  • Make sure your HDTV supports 720p video.
If you can see a picture but Apple TV isn’t responding
  • Hold down Menu on the Apple Remote to return to the Apple TV main menu.
  • Make sure your TV is turned on and functioning properly. For information, see the documentation that came with your TV.
  • If you paired an Apple Remote with Apple TV, make sure you’re using the paired remote.
  • Reset Apple TV by doing one of the following:
  • Hold down both Menu and Down on the Apple Remote until the Apple TV status light blinks rapidly. Disconnect Apple TV from the power outlet, wait about five seconds,and then reconnect it.
  • Choose General > Reset Settings from the main menu on Apple TV
If Apple TV doesn’t respond, try restoring it
  • On Apple TV, choose Settings > General > Reset, and then select Restore.
Restoring Apple TV can take some time, so be patient.
  • If your network doesn’t use DHCP, choose Configure TCP/IP and enter the TCP/IP configuration.
  • If Apple TV still doesn’t respond:
  • Disconnect the power and HDMI cables from Apple TV.
  • Connect one end of a micro USB cable (sold separately) to the back of Apple TV, and the other end to your computer.
  • Open iTunes on your computer, select Apple TV in the Source list, and then click Restore.
If you can’t hear sound
  • If Apple TV is connected to a home theater receiver, make sure the receiver is turned on.
  • Make sure the input setting you selected on your TV or receiver matches the input you have your audio cable connected to. For more information, see the documentation that came with your receiver.
  • Make sure the volume on your TV or receiver is turned up and isn’t muted.
  • Make sure you’re using the correct audio cable and that it’s connected firmly to Apple TV and to your TV or receiver.
  • If you’re using the HDMI port for audio, make sure your TV supports audio through its HDMI port. The HDMI ports on some older TVs support only video
If Apple TV isn’t playing your photo albums or slideshows
  • Make sure you have photos in your photo library or in a folder on your computer.
  • Make sure Apple TV and the computer you’re using are set up for Home Sharing.
  • Make sure the photos you want to share are selected. In iTunes, choose Advanced > “Choose Photos to Share,” and then select the photos you want to share.
  • Make sure Apple TV and your computer are on the same local network.
  • Make sure Apple TV and your computer are using the same Home Sharing account.
If noise is coming from your TV speakers:
  • If your TV or speakers support Dolby Digital audio, make sure the Dolby Digital Out setting is correct for your TV or speakers. On Apple TV, choose Settings >Audio & Video > Dolby Digital Out, and select On or Off.
If you don’t see your iTunes library under Computers on Apple TV:
  • Make sure Apple TV and your computer are on the same local network.
  • Make sure Apple TV and iTunes are using the same account name and password
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